Terms and conditions

All bills of sale from Norstat have a 15 days’ leniency period. Late payment incurs an additional debit of repo rate + 8 percentage points (per annum). Large projects (>15 000 EUR) will be invoiced in advance with 50% of the agreed amount at signed contract, and the remaining 50% at the completion of the project or transfer of data. A monthly billing is possible if the project exceeds 2 months, though this is only possible through agreement.

The quote is based on the exchange rate at the date of the offer. Norstat has the right to renegotiate/adjust the offer should the exchange rate fluctuate by more than 5% from the date of the offer.

All written and vocal offer from Norstat are valid for 1 month from the date it was given unless otherwise agreed upon. All tasks performed beyond what is stated in the original offer will be billed on an hourly basis at current Norstat rates in agreement with the client. Norstat reserves the right to renegotiate the agreed price if the project is extended or the bid was made based on missing or incomplete information from the client.

At a cancellation of an agreed upon project the client will be billed 10% of the agreed price and the actual costs run up by the given date. At a delay of a project or project elements, the extra costs this results in for Norstat will be added to the bill. This also concerns any extra costs which occur from poor selections supplied by the client.
Confidentiality

A mutual confidentiality will exist between the parties regarding projects, trade secrets, concepts and products. This also includes all information which is not common knowledge but is made available to the other party in connection with a project.

You will not solicit, collect, detect, use or disclose any personally identifiable information related to survey respondents.  Personally identifiable information includes names, addresses, geographic locations, telephone numbers, account numbers, medical information, license numbers, vehicle numbers, device identifiers, ISP identifiers, machine identifiers, serial numbers, URLs, IP addresses, personal photographic or other identifiable images, and any other unique identifying number, characteristic or code.

The client warrants that no personal data will be collected through questionnaires customized by the client, cookies placed by the client, or by other measures implemented by the client in connection with the services or products delivered by Norstat subject to these terms. Any cookies placed by the client in the survey respondents’ devices shall only be used for optimization of the user experience related to the survey, and not for any other purposes. The client is responsible for informing the respondents in accordance with the applicable legislation, of its placement of cookies, the information collected by the cookies and the intended purpose of the use of such information by the client.

Norstat owns all legal rights to bids and offers for a project which is proposed by Norstat without an agreed fee for the work it involves. Such bids and offers are protected by law against possible uses by Norstat’s competitors.

All data, the questionnaire, resulting analysis and reports belong to the client. Excepted from this are syndicated surveys or standardised products and projects where Norstat owns the patented rights. The client warrants that no personal data will be collected through questionnaires customized by the client, cookies placed by the client, or by other measures implemented by the client in connection with the services or products delivered by Norstat subject to these terms. Any cookies placed by the client in the survey respondents’ devices shall only be used for optimization of the user experience related to the survey, and not for any other purposes. The client is responsible for informing the respondents in accordance with the applicable legislation, of its placement of cookies, the information collected by the cookies and the intended purpose of the use of such information by the client.

Analytical methods, technical means and computer systems used in a given project do not belong to the client, and the client has no exclusive rights to either of these. This include design and layout of online reports, clients web portals, forms and reports.

Both the name of the client and Norstat must be announced when publishing the results from projects completed by Norstat. Please note that it is especially important to publish possible reservations and uncertainties regarding the quotas which the survey is based in connection with web based surveys.

If wrongful numbers or misleading excerpts from the results are published, Norstat reserves the right to publish the results from the same survey to supply a more correct and neutral statement.