Terms and Conditions

1. Introduction

1.1. These Terms and Conditions (“Terms”) set forth the terms and conditions under which OFFERWISE SERVIÇOS DE PESQUISA LTDA operating under the trade name Norstat Americas (“Norstat Americas”), a company of the Norstat Group, will provide market research services to clients.

1.2. By contracting our services, the Client agrees to accept and fully adhere to these Terms.

2. Market Research Services

2.1. Norstat Americas is committed to providing market research services as outlined in the quotation issued to the Client.

2.2. The budget is valid for the services and deliverables specified in the proposal. Should there be any changes in the project’s scope, both cost and delivery time will be subject to revision.

3. Confidentiality

3.1. All information, data and results obtained during the study will be treated as strictly confidential. Norstat Americas will not disclose, share, or use this information for purposes unrelated to the study in question, except with explicit authorization from the Client.

3.2. The Client is required to seek authorization from Norstat Americas before publishing any data related to a study in the media.

4. Data Protection

4.1. Each party shall comply with the data protection laws applicable to it, including, where applicable, the GDPR, the LGPD (Brazil), the LFPDPPP (Mexico) and the other data protection laws of the countries where the services are provided.

4.2. Norstat Americas acts as the controller of the personal data of its panelists/respondents. Norstat Americas assures the Client that it has obtained the consent of its panelists/respondents for participation in market research studies.

4.3. Norstat Americas will not, under any circumstances, share panelists’ personal data with the Client. Should the Client wish to offer incentives to panelists eligible for the commissioned survey, with the intent of acquiring potential clients, such a request must be explicitly made. This ensures that the panelist can provide informed consent for this specific purpose, considering that the intended outcome is not related to the panelist’s relationship with Norstat Americas.

5. Payment Terms

5.1. The proposal shall be valid for 30 days from the date of its submission to the Client. Should the Client decide to accept the proposal after this period, contacting Norstat Americas to confirm the availability and the possibility of retaining the same terms and conditions will be required.

5.2. Payments are to be made as per the terms and methods outlined in the contract. Norstat Americas will issue an invoice upon delivery of services and allow a 30-day window for payment, unless alternative payment arrangements have been previously agreed upon with the Client.

5.3. For new Customers, an advance payment of 50% of the total cost will be required, with the remaining balance due upon completion of the delivery.

5.4. For projects over US$ 7,500, an advance payment covering 25% of the total cost is required.

5.5. All projects are subject to a minimum fee of USD 300, or its equivalent in local currency.

6. Late Payment

6.1. Norstat Americas reserves the right to take legal action against customers who fail to make the promised payments.

6.2. Should there be a delay in payment exceeding 100 days from the invoice’s due date, the outstanding amount will incur a compound interest of 4% per month.

6.3. Upon completion of the project, the client will have a 72-hour window to verify or amend the final metrics. If they fail to do so, they will be invoiced based on the information as recorded by Norstat Americas.

6.3.1. If an invoice modification is requested due to discrepancies in the metrics information and the Client did not confirm the data within the allocated 72-hour period, an additional fee of 10% of the invoice value will be charged to the Client.

7. Cancellation and Modification

7.1. Any cancellation or modification of the services must be agreed in writing between Norstat Americas and the Client.

7.2. Should there be any alterations to the services agreed upon after the commercial proposal has been issued, both parties must mutually agree in writing on the revised billing terms. This ensures continued transparency and consensus between the parties involved.

7.3. Deviations:

7.3.1. Any alteration in the metrics greater than 20% will imply reprice at the time of the soft launch or, if necessary, at the full launch.

7.3.2. For filters applied that extend the survey duration beyond 3 minutes, an additional charge of 20% of the Cost Per Interview (CPI) will be incurred.

7.3.3. Should the project abandonment rate surpass the estimated 20% for an average field, a repricing adjustment will be made to the cost per completed interview.

7.3.4. Should the project be cancelled at any point after the link test phase, a minimum service fee of US$300 will be applicable.

8. Service Specifications

8.1. Questionnaire Design and Programming:

8.1.1. After the questionnaire has been approved and scheduled, modifications of up to 10% of the document are permissible. Any changes beyond this threshold will incur an adjustment fee, calculated based on the initial design and/or programming value of the questionnaire.

8.1.2. For tracker studies, any changes exceeding 20% in the scheduling must be indicated at the time of the quotation or upon approval of the new wave.

8.2. Field

8.2.1. Introducing or altering quotas may result in adjustments to the initially set deadlines for field closures.

8.3. Processing

8.3.1. Standard Processing includes up to three banners/variables. Should there be a need for more than this, it will be classified as advanced processing, necessitating adjustments to costs and timelines in accordance with the request.

9. Withholdings

For projects requiring invoicing to the United States but commissioned from the countries listed below, it’s important to factor in an increase in the total value due to applicable withholding rates or VAT.

By accepting this offer, you accept the possibility of a sample/quality error of no more than 5% of the sample.